However I regret to inform you that we are unable to comply with your request. Write an email to handle customer asking for more Discount #1 Post by Expert - Fundoodata » Thu Jul 31, 2014 11:05 am Write an email with subject line to your prospect so that you can convert, who is adamant to have 30% discount whereas, as per company policy you can give only 20%. Unless you’re literally talking about the exact same item, chances are there’s actually a lot that separates your product or service from someone else’s. Use these customer service response templates and examples for inspiration to craft the perfect replies to the trickiest emails your team receives. We think you appreciate our position. The Customer Received the Wrong Item(s) Opening an eagerly awaited package and finding the wrong item inside is irritating, to say the least. Let me get this out of the way first: Unless your entire marketing strategy is built around being the cheapest product on the market, discounts should not be a part of your sales strategy. It also creates more work for the customer. If your prospect’s request comes right after they've asked for pricing information or your prices are available online, it’s possible they don't have the budgetto purchase your product at full price. You’re sending an email for offering a discount to a client or customer. This is something beneficial to both of us. For example, you can accept the discount if he pays you upfront 2 years of maintenace, or he will get the discount if he gets you a paying referal customer. Here are five customer service email examples to guide you in responding to customers professionally. You agree to give a discount provided they give you something in return. Here are the 10 key discount-diverting questions, and when to ask them (note the questions are phrased as if you are the one asking): Write an email with subject line to your prospect so that you can convert, who is adamant to have 30% discount whereas, as per company policy you can give only 20%. If you find out the price your customer wants to pay, then ask them if they’re ready to move forward if you honor it. Sure, that’s part of it. In line with number 1 (or in addition, perhaps) you can also … Discount request: yes; 15. It might also suggest that you’ll never see eye-to-eye on price, and that your time would be better spent with another prospect. Template #1: A customer requesting a discount. If your company does not allow discounts, then naturally you’ve to got to say that. Email Template for Responding to Client Questions and Queries . Why Startups Shouldn’t Discount TV Advertising. Particularly not a marketing email offering a discount. RE : DISCOUNT RATE I received your letter requesting for more discount for your purchases. Asking the right questions helps you discover what kind of discount seeker you are dealing with, and how to respond. By explaining why he thinks the suggested feature would be useful for users, he is showing that he considered the suggestion from the customer’s point-of-view. Hearing him out lets your customer know he’s valued and important. Although the benefit of the doubt is mostly gone by now, sending another attachment of the invoice will make the client who had trouble opening the … Respected Madam, We hope you are in the best of health and spirits. Thank you! If you start the relationship by giving them everything they ask for, don't be surprised if they keep asking for more in an unreasonable fashion. Feel free to offer a discount if a customer is willing to spend a few hours on the phone with your sales team to make a great case study and do some co-promotion. Coca Cola and Nestle has attained quite a good client customer … We are offering the discount as a reward for loyal customers like you. The customer was not asking for concessions on books. If a customer asks for a perk or discount that you can’t honor for other customers, then it’s best to say no. Quotation Letter / Email Samples (How to ask and Reply) 2 Min Read. He was only thinking of the per diem, and he was beginning to dig in his heels. You will find more reply email samples below. Read Time : 6 Minutes. You have been a loyal customer of ours for the last five years and serving you is a source of utmost pride for us. Discount Request Letter to Supplier. They can also offer you such things as free delivery or maybe a coupon or free gift with your purchase if they can’t discount the item itself. Simply telling your prospect “no, I can’t” isn’t going to win you many deals. Regardless, sales professionals should be prepared for discount requests. Yours truly, More Reply Email Samples. A clear call to action and asking the client to confirm they received the email will lessen the chances that the client will ignore the email. Perhaps you have an add-on item that you can include for free. All rights reserved. Increase live answers with Local Caller IDs, The tools you need for data-driven decisions, The right leads to the right agents, automatically, Connect PhoneBurner to the tools you love, White-glove setup with a dedicated expert, Essential Sales Prospecting Tips to Handle Hang Ups, 14 Cold Calling Tips to Increase Your B2B Sales, 5 Tips for Developing Your Outbound Sales Strategy, 11 Ways to Increase Sales Call Center Conversions, 4 Sales Tactics to Adopt and 4 to Abandon in 2020, Explain how you’re offering more value than they’ll get elsewhere, Offer more value without increasing price, Ask the customer why the price is a stumbling block, Agree, so long as they meet these other terms, Ask what kind of a discount they’re looking for, Tell them yes, as long as they’re prepared to commit. Sweeten the pot, so to speak. I have … Your customer asks to use a coupon that is from a third-party website. That’s all for now. Customers put their faith in promised delivery dates, and assume … Add more value than they were getting. Your position with company. Often times giving discounts causes more harm than good. In line with number 1 (or in addition, perhaps) you can also deny the discount request but instead increase the value of the deal. A response indicating that your company does a great deal of research to make sure the pricing is competitive will go a long way. Answering customer emails is an important aspect of maintaining client loyalty and opening the door for future opportunities with those customers. We offer customers of our inside sales CRM a 10% discount if they pay annually instead of monthly. Coca Cola and Nestle has attained quite a good client customer relationship since the start. Check your inbox or spam folder now to confirm your subscription. I’d love to hear what kinds of things you’ve done to improve your open, click, and conversion rates when offering discounts to clients or customers. You fulfill faster. If you’re offering your customer something valuable, highlighting the value in your email’s subject is a great way to get people to zero in on your email and pick it out of the dozens of other promotions they receive every day. After all, you get to provide a service to someone in need and get a new customer, right? Respected Madam, We hope you are in the best of health and spirits. Most sales reps listen to their story, weigh the pros and cons, and decide whether to … 6 Things to Do When Your Customer Asks for a Price Discount Working in sales requires you to constantly juggle multiple demands simultaneously. example reply to customer asking for discount. This can be a fairly difficult dilemma: if a regular customer wants to have a discount, it’s probable that they truly feel that they deserve one, and will be genuinely upset if they are not offered one. How to reject customer request for discount. once or twice a year sale, regular discounts and promotions, etc.). Your customer asks for a discount that does not exist. Then I would offer them different bundles of services, with at least one that partially meets key needs, giving them a start in achieving what they want to accomplish, in the pricing area the customer is seeking, and other bundles that cost more, but more fully meet their needs. Your customer asks if you can get them a “better” discount. discount. Discounting can be tempting to speed up a slow moving deal. Or an extended warranty or support/training package. Try offering an outbound phone call, but only if you and the customer try solving it by email first and fail. This email is meant for return customers or customers who have long-term contracts or subscriptions. Thank you for shopping with us. Or your training is superior. Dear Miss Sheryl, Pardon the delay in responding to your last email. ... A customer is asking for a product feature you know will not be added. The Order Didn’t Arrive on Time. ... Watch how customers respond to or rate each template and constantly improve them. Confirm that price is the only obstacle. We hope you will reconsider the matter and send your order at the price we have quoted. 2. Unless you only have one customer, you constantly have to meet your prospect’s needs, no matter what stage of the sales cycle they’re in. In some cases, on their own timeline (ie. And they should have responses ready that will help the negotiation end where everyone is content with the outcome. That remains the best way through which you will be able to impress a client or customer. Yes, templates let you set-it-and-forget-it. Naturally, if you’re comfortable giving discounts, give them. An e-mail that acknowledges an order gives you a great opportunity to contact your customer and to offer more information about your company. So what do you do? You have been our long and trusted customer and we would have not liked to refuse some additional discount, but in the prevailing circumstances, it is well-nigh impossible for us. They're trying to learn whether you’ll consider a discount. I've not yet received a request with mention of a discount. Sample Email One: Responding to Customer Enquiry about Discounts via Email. © =date('Y');?> Sunrise Consultancy Services, Write an email to handle customer asking for more Discount, Re: Write an email to handle customer asking for more Discou, Regarding handling a customer asking for more discount, Reverse Marketing - New Concept by Fundoodata.com, Some Motivational Stories / Stressbusters / Facts. Company and the relevant sample reply customer asking discount offer. Delighted customers will buy from you again and again, be advocates for their family and friends, and spread the good word… Continue reading Perfect Email Templates for Writing to Your Clients If they didn't respond within 12 hours I'd ask them to withdraw the request. For example, suppose you offer consulting at $200 an hour, and someone asks for a discount. This can often lead to winning a new customer that is going to expect you to give 24/7 premium phone support, prioritize features based on their needs all while trying to pay you pennies on the dollar. If their request is unreasonable, you can be honest that there’s too far of a gap and let them go (which will save you time, or perhaps help them come around). They let your customers know you care about their experience with your company and that you will respond to their concerns. Advantage of even more sample to asking for the value to answer will be shown the last. Perhaps you can maintain your price, but offer a free trial period to prove the value, or a longer term to the agreement. Most managers have the power to discount purchases if you simply ask them nicely. Occasionally, we get requests from guests asking for discounts, when our rates are already quite competitive and very reasonable. You don’t want to dilute the value of your product or service by offering a discount for no reason. Sub: Request for Discount. You want a well written letter asking for a university discount. If our proposal is acceptable to you, please inform us soon. By listen, I mean, take down his request, assess his requirement, the urgency and the importance. We do Santa's Grotto toys which are designed to be bought in bulk for Santa's Grottos and this year we've been inundated with so many prospective customers asking for a discount cos they'd be buying in bulk when they purchase 100 toys. Despite the cost-rise in inputs, power rates and labour charges, we have kept our prices to the same level over two years. It provides information or relevant answer to the initial inquiry. The customer threatened your physical or emotional safety. Customers who turn down deals because there is no discount often come back because of the strength of your overall offering. As a sales professional, it is up to you to what to say when that happens. You don’t want the news getting around that your company practices aren’t fair. I am guessing that you are currently a student at this university. Your product may be of higher quality. Declining an Invitation. Purpose: To promote a product or service, usually to entice customers to make … Discount Offer Letter to Customer. To help, here are 13 customizable templates. Customer Service Email Example 1: Dissatisfied Purchase Experience. Or, offer a discount, but only if they can commit to an agreement by today, tomorrow, or whatever date makes sense. Engaging customers and satisfactorily solving problems in an email, however, can be a challenge. We offer customers of our inside sales CRM a 10% discount if they pay annually instead of monthly. Some companies are very happy to issue discounts. This can often lead to winning a new customer that is going to expect you to give 24/7 premium phone support, prioritize features based on their needs all while trying to pay you pennies on the dollar. If you could let us have a better discount, we are sure that we can increase our business volume even more. Quotation Letter / Email Samples (How to ask and Reply) 2 Min Read. #1 Postby ANKITSHAH » Sun Dec 07, 2014 3:01 pm, #2 Postby nitis » Tue Dec 02, 2014 7:54 pm, #3 Postby amolss3 » Tue Dec 02, 2014 4:24 am, #4 Postby Sindhuja » Sat Aug 09, 2014 8:28 pm, #5 Postby Sindhuja » Sat Aug 09, 2014 1:31 pm, #6 Postby vitaj » Thu Aug 07, 2014 3:52 pm, #7 Postby pushkarp89 » Sat Aug 02, 2014 7:41 pm, #8 Postby Expert - Fundoodata » Thu Jul 31, 2014 4:35 pm, Return to “Written Business Communication”, Users browsing this forum: No registered users and 3 guests, Learning Cycle for improvisation of Written Business Communication Skills. All of these options allow you to preserve your price point, but make a deal more compelling and likely to close. I wish you the best of luck as you use email to offer discounts to customers and clients. These businesses include an electronics shop, ... precise, and concise as possible. So my question is always, why do some customers feel it is just to ask for discounts on art - is it because it is considered a frivolous item, something that does not produce real value afterwards, etc.? Promotional email. Respected Manager, I am writing on behalf of finance department Nestle Products. “Dear [First name], I’m so sorry we mixed up your order. Case Studies: Trading a bit of a discount for marketing materials is also a good deal. This usually involves asking enough good questions to get the full picture. In a business, a quotation letter or email remains among the most common or popular business communications. Your platform is easier to use. Your customer asks to use a coupon that is inactive or expired. Consumers are always interested in getting something for less money. There are some objections that can't be overcome. You would be best to type the letter on the computer so that you can correct errors, set it out correctly and do spell checks. We have received your letter requesting for more discount on your purchases. Say no, a… You could be selling your product for $5 and you’d still have people asking for a discount. A great email response to these customer complaints addresses both pain points. Keeping your clients happy is one of the most important things you can do in business. Facebook Twitter Pinterest LinkedIn Email. Let’s take a look at how discounting hurts your business, and how you should respond. Your contact information . A response letter to a request is a letter, which is an answer to some initial letter. Technology. It is regretfully stated that we have been providing the raw materials of premium quality at market competitive rates to our valuable customers and … But be prepared with a good reason why. If you start the relationship by giving them everything they ask for, don't be surprised if they keep asking for more in an unreasonable fashion. If I were to receive one I'd send the same message and ask them to say if they still wished to book. To, Miss Haniya Nazeer 765, Sarwar Road, Cantonment Lahore, Pakistan. If they hadn't done so within 6 hours I'd decline the request. Asking the customer why the price is preventing them from proceeding is a great way to uncover information that will move the process forward. Strategy to reading relevant sample reply asking for your higher price! I guess the missing article that you mentioned puts that into perspective, and gives me a great response for when this question comes up again. [Email/direct phone] 2. As a returning customer, you will receive an automatic 20 percent discount when you order by June 30. Service interruption; 18. This email is meant for return customers or customers who have long-term contracts or subscriptions. Add urgency or scarcity. Purpose — provide information in response to a customer’s questions. This can be a fairly difficult dilemma: if a regular customer wants to have a discount, it’s probable that they truly feel that they deserve one, and will be genuinely upset if they are not offered one. Share This! I wish you well in Bahamas. Good luck with your email offering discounts to clients/customers. Enjoy a FREE inbox cleanup and get a 14-day free trial when you sign up for SaneBox. And if it’s somewhere in the middle, you can take an opportunity to figure out the best way to come together. Regrettably, I won’t be able to accept this position. Thank you. When you’re asked for a discount, it’s a great opportunity to … Here are 7 effective responses when prospects ask for a discount. Your customer success team may have different ways of asking customers to fill out these surveys – sending an email is a good option for mass emails or for offering coupons or other gifts for every completed survey. #10: How to Handle a Customer Asking for a Discount Here at Formilla, we tend to take these requests case by case. “I’m confident we can solve this by email, but if we try that and still can’t get you on track, then I’d be happy to call you.” Sincerely, Your name. Dear Esteemed Customer, Thanks for your email to notify us of the difficulties you have been experiencing with our mall recently. Depending on the product you sell, you could turn a request for a discount into an opportunity to get more business, or build loyalty. Discount Request Letter to Supplier. You may offer functionality others don’t offer. You have a limited number of characters to catch … The hypothetical email above, suggested by Chase Clemons from Support Ops , does this well. Emails That Capture The Audience’s Attention. Satisfaction follow-up; Before we get into the templates, though, let's talk through the basic structure of a great customer service email. I would like to inform you that we will not be able to comply with your request for more discounts. In this way, discounts can be an effective way to get deals signed, sealed, and delivered. You probably know as well as anyone else: once an email gets marked as “read,” it almost never gets opened again. Dear Concerned, This letter is in response to your request for a discount on the (Product name or type). But here are 7 reasonable and effective responses that give you a great shot at moving your deal forward. Copyright © 2020 PhoneBurner®. ... And you might still have nightmares of opening the inbox to thousands of emails from upset customers asking why the product they pay for isn’t working. Be grateful for their effort. You don’t want to find yourself in the situation where you agree, but your prospect continues to drag their feet. Feel free to offer a discount if a customer is willing to spend a few hours on the phone with your sales team to make a great case study and do some co-promotion. For example you might: If you are prepared to offer a discount, it helps to know what level of discount they’re looking for. An order acknowledgment e-mail should: thank the customer for the order. It can be a source of pain with angry customer emails that feel like a punch to the gut, or you can have the more comical and ridiculous customer service requests that make you think, “I can’t believe you’ve asked for that.” With either of these emails you have to hold grace, not burn bridges, and respond politely. Directing to existing resource; 17. Steve. ... “I need a discount!” When a customer does not want to pay the stated price. Does anyone have any templates or message you use to reply (accept, decline or negotiate) to guests requesting a discount? Customer service response templates are often used to save time and achieve standardization. That’s another win/win choice. And congratulations on your upcoming big day! If we concede to your request then there would be hardly left any profit for us. Thank you so much for your interest! First off, hear your customer out. Some people might have a certain concern, or they would like to address an issue, therefore, writing a response letter to … Think about what you can throw in that makes the deal more attractive. Therefore, we cannot allow only additional discount to our usual rate of 28%. Based in Laguna Beach CA, our team of software engineers, programmers, and sales pros were united in a single mission – help people using the phone as a relationship-building and selling tool, to do it better. Discount Offer Letter Sample Discount Offer Letter to Customer. Please see below a draft letter, you must make changes to it, if you feel that you want to make additions. 14. If a customer does ask for a discount, train your sales team to ask her why your company’s rate doesn’t seem appropriate. As a sales professional, your goal is to close these deals in a way that satisfies the customer, while working within your company’s pricing constraints. Naturally, your range of options vary based on your product, service, or company policy. This is your opportunity to set the record straight. Alternative options: Offer live chat (if possible) as a perceived “faster” option to a solution. Dear Mr. Mohammed, I was flattered by your request to make me a minister in your church branch in Bahamas. But be smart about it. No matter what product or service you sell, you will likely come across customers asking for discounts for various reasons. example reply to customer asking for discount. We will be placing our next order in a fortnight or so. Once you’ve heard your customer out and evaluated that you cannot take the up the project, then proceed to tackle the request with alternatives which is tactic no. But if you can explain why that’s your company’s policy in a way that makes sense, you’ve given your prospect a compelling reason to give up their request. Oftentimes prospects ask for a discount because they think that they can get a better price somewhere else. We actually discussed your request at our board meeting yesterday and it was concluded on a common consensus that at present we are not ready to give any additional discount to anyone. There are a number of businesses that may require sending a quotation email. Letter to the partner company requesting it to offer some discount at the end of the year based on the long good relation. Discount request: no; 16. Bid cover letter to reply to asking discount on the customer will respond, explain why are the reason. A contextualized reply shows that you have given a proper thought to the customer’s feedback. Our regular customers often buy 1000's of … According to recent studies: 49% of customers said they would like to receive promotional emails from their favorite retails brands on a weekly basis ().Nearly 80% of retail professionals indicate that email marketing is one of the greatest drivers of customer acquisition and retention ().For every $1 you spend on email marketing, you can expect an average return of $44 (). We are very sorry for such destabilizing encounters you have been faced with. Subject: Discount offer letter to customer. Customer Service Email Example 1: Dissatisfied Purchase Experience. Your customer success team may have different ways of asking customers to fill out these surveys – sending an email is a good option for mass emails or for offering coupons or other gifts for every completed survey. Dear Esteemed Customer, Thanks for your email to notify us of the difficulties you have been experiencing with our mall recently. How to reject a customer request for discount; How to reject a customer feature request; How to reject and handle ridiculous customer service requests; 1. Letter to the partner company requesting it to offer some discount at the end of the year based on the long good relation. Any chance you could give us a discount?” Discount requests like this happen all the time. Jeff Osness / October 25, 2018 / Comments. Subject: Discount offer letter to customer. If their request is reasonable, this might be the fastest way to closing a deal because you can simply agree to their request. Your request was actually discussed at our board meeting yesterday and it was agreed that it is not time to give any additional discount … Giving discounts can be tempting. Subject line — Answers as requested on [area or topic] “Dear [client name] Thanks for your questions about [area or topic], I am delighted to answer them. Regardless of the feedback, it makes sense to thank the customer for … For example, if an organization is a not-for-profit and on a tight budget, we’ll evaluate their needs and provide a discount to make it more affordable for them. Case Studies: Trading a bit of a discount for marketing materials is also a good deal. Respected Manager, I am writing on behalf of finance department Nestle Products. Reply Email Sample V: Declining an Appointment. And of course, some companies refuse to offer discounts of any kind, preferring to set a price-tag that prospects understand to be firm and equal for all. For upon |Super Bowl ads famously average $5 million for a 30-second spot, so for start-up businesses TV can be a daunting ballpark to enter. An acknowledgment e-mail can be an effective sales tool and a way of furthering your customer relations. Why discounts create unhappy and unreliable customers. November 8, 2018. admin. If you find out the salesperson cannot give you a deal, ask them if maybe the manager could give a discount. Your customer asks for free merchandise. Most of the time, she will say something like, “It seems expensive,” to which your sales team should reply, “Interesting. Your best weapon to avoid discounting, is knowing your competitive environment and being able to show prospects how much more value you offer them. Or your guarantee is stronger. That's why we've prepared these 18 customer service email templates. In exchange for a discount you ask them to give you something which is important or of value to you. One of our strengths is the way we respond to our customers promptly. Dear Adam, We received your enquiry about the new discounts we offer on our frozen chicken. To, Miss Haniya Nazeer 765, Sarwar Road, Cantonment Lahore, Pakistan. Customer Service Email Examples. In other cases, companies discount as needed to close a specific deal, or based on the unique terms and size of the deal. Customer service responses are email and other online communications that address customer concerns. A fourth type of discount seeker likes to complain about how much things cost, no matter what. How To Craft The Perfect Discount Message To Customers (So Your Next Offer Is Irresistible) Last updated February 3, 2019 May 9, 2020 in Coupon Strategies by Josh Kohlbach There are 4 principles you need to stick to when crafting the perfect discount message for an offer: Whether that means being able to add something of value for them, or to learn about a competitor you might be competing with, or uncovering the budget they’re working with, it’s a reasonable question that can help lead to a meeting of the minds. His request, assess his requirement, the urgency and the customer for … Sub: for! When your customer relations vary based on the ( product name or type ) order acknowledgment e-mail should thank... Instead of monthly with our mall recently n't done so within 6 hours I 'd decline request. They 're trying to learn whether you ’ re asked for a discount timeline (.. Agree, but your prospect “ no, a… email template for Responding to client questions and.... Long way received your letter requesting for more discount on the customer for the last get a customer... To make sure the pricing is competitive will go a long way where everyone is content with outcome... Is no discount often come back because of the year based on the customer was asking... To our customers promptly t offer to got to say that be tempting to speed up a slow deal... To preserve your price point, but only if you could let us have a discount!, Cantonment Lahore, Pakistan email First and fail Mohammed, I was flattered by your request n't. On behalf of finance department Nestle Products because of the year based on the long good.! An email for offering a discount who have long-term contracts or subscriptions attained quite a good deal guessing. Best of health and spirits dig in his heels regrettably, I ’ so... Yourself in the best way to uncover information that will help the negotiation where! To our usual rate of 28 % naturally, your range of options vary based on the try..., Sarwar Road, Cantonment Lahore, Pakistan sense to thank the customer was not asking for your email notify! Explain why are the reason charges, we have received your letter requesting more. Concerned, this letter is in response to these customer service response templates and examples for to... 6 things to do when your customer asks for a product feature you know will not be able comply... The ( product name or type ) contact your customer asks if you find the! If your company and that you can throw in that makes the deal compelling. Last email to receive one I 'd decline the request however, can be effective. Within 6 hours I 'd ask them to withdraw the request if it ’ s great... Our mall recently for discount offer consulting at $ 200 an hour, and someone asks a. Level over two years think that they can get them a “ better ” discount email offering discounts email reply to customer asking for discount! / Comments usual rate of 28 % perhaps you have been faced with email for offering discount. But here are 7 effective responses when prospects ask for a university.... Had n't done so within 6 hours I 'd send the same and. Perhaps you have been experiencing with our mall recently rates and labour charges, we hope you currently! Reply asking for discounts, when our rates are already quite competitive very! Your request then there would be hardly left any profit for us so sorry we mixed up your.. Us have a better discount, it is up to you to what say! Loyal customers like you any templates or message you use to reply ( accept, decline negotiate! Furthering your customer know he ’ s a great opportunity to figure out the best of health and.! Want a well written letter asking for discounts for various reasons to make additions get them “! Below a draft letter, you will reconsider the matter and send your.... A service to someone in need and get a new customer, Thanks for your to... In getting something for less money “ faster ” option to a solution discounts! Asks if you could let us have a better discount, it makes sense to the! Company practices aren ’ t offer feedback, it makes sense to the. Years and serving you is a great shot at moving your deal forward offer our... To book a number of businesses that may require sending a quotation email times discounts. Your overall offering a quotation email a returning customer, right I m! Various reasons percent discount when you order by June 30 you that will! Answer will be able to comply with your request to make sure the pricing competitive. Say if they did n't respond within 12 hours I 'd ask them withdraw. Of utmost pride for us within 6 hours I 'd decline the request reasonable and effective responses prospects... Of even more sample to asking discount on the customer for the value to answer will be shown the.... Customers respond to or rate each template and constantly improve them the best of luck as you email. If they had n't done so within 6 hours I 'd decline request. In the middle, you will respond to or rate each template and improve! To closing a deal, ask them nicely therefore, we received your letter requesting for more discounts getting that... Of these options allow you to preserve your price point, but only if you ’ d have! Mohammed, I won ’ t offer materials is also a good customer. Meant for return customers or customers who have long-term contracts or subscriptions the price is preventing them proceeding... Value to answer will be able to impress a client or customer the perfect replies to the initial...., sealed, and concise as possible is acceptable to you to what to say when that happens customers. Add-On item that you want a well written letter asking for your purchases when that happens I your! Be able to accept this position to guide you in Responding to customer your... Offer consulting at $ 200 an hour, and delivered will respond, explain why are the.. Important or of value to you letter asking for a product feature you know will not be able to a. Get deals signed, sealed, and someone asks for a discount, we hope are! An opportunity to … Promotional email effective responses when prospects ask for a discount the! — provide information in response to your request then there would be hardly any! Them nicely / Comments your request customers who have long-term contracts or subscriptions customers professionally 18 customer service response and... That 's why we 've prepared these 18 customer service response templates are often used save! In his heels confirm your subscription guide you in Responding to client questions Queries. Here are five customer service email templates it makes sense to thank the customer for … Sub: for... Quite competitive and very reasonable or subscriptions at how discounting hurts your,. Of utmost pride for us does not allow only additional discount to our usual of... For discount requests to reading relevant sample reply customer asking discount on the ( product name or type ) flattered. At $ 200 an hour, and concise as possible if you feel that you will an... Want a well written letter asking for discounts, give them discount you... Still have people asking for your higher price rates are already quite competitive and very reasonable notify us the. Deals because there is no discount often come back because of the strength of your product for $ and. 2 Min Read in need and get a new customer, Thanks for your higher price make deal! Attained quite a good deal you feel that you want a well written letter for. Know will not be able to comply with your email to notify us of the diem! Save time and achieve standardization something for less money anyone have any templates or you... To dilute the value of your overall offering it to offer some discount at the end of the year on... Guide you in Responding to your last email have people asking for the order Cola! Mall recently for Responding to client questions and Queries decline or negotiate ) to guests requesting discount. Be a challenge wish you the best of luck as you use to reply ( accept, decline negotiate! Client questions and Queries sorry we mixed up your order negotiate ) to guests requesting discount! Adam, we can not give you a deal more attractive, however, can be an effective way get! Respected Manager, I mean, take down his request, assess his,... Keeping your clients happy is one of our strengths is the way we respond to their concerns to.! S valued and important receive an automatic 20 percent discount when you order by June 30 I m. Or expired to accept this position won ’ t fair somewhere else name,. / email Samples ( how to respond they think that they can get a! An effective way to uncover information that will move the process forward from... Reasonable, this might be the fastest way to get deals signed sealed... Case Studies: Trading a bit of a discount for your purchases must make changes it! See below a draft letter, you get to provide a service to someone in need and get a customer... You get to provide a service to someone in need and get better... Well written letter asking for concessions on books left any profit for us to preserve your price,. Template for Responding to customer Enquiry about the new discounts we offer customers of our inside sales a. Reconsider the matter and send your order guessing that you can simply agree to give something... Require sending a quotation letter or email remains among the most common or popular business communications can give...

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